SUGAR ORCHID
LUXURY ESSENTIALS
Information you provide
When you place an order, we collect the contact and delivery information you enter, your product selections, and order and payment references. Contact and wholesale forms collect the information you choose to submit. Newsletter forms collect your email address so we can send the updates you requested.
We use this information to process and fulfill orders, answer questions, send order updates, handle returns or other order issues, and maintain necessary business records. Newsletter signup is separate from placing an order; you can ask us to stop marketing emails.
Payments, forms and order messages
Square provides the secure card-entry and payment services used at checkout. Our checkout sends a payment token and billing details to complete your payment; full card numbers are handled by Square rather than stored by this website's checkout code.
Hostinger hosts this website and may process technical request and security logs. Formspree handles contact, wholesale, newsletter and order notifications. MailerSend sends order emails. Order alerts may also be delivered to our team through Telegram. Delivery information may be shared with the carrier or shipping service used to fulfill your order.
These services process information under their own terms and privacy practices. See Square's privacy notice, Formspree's privacy policy, MailerSend's privacy policy and Hostinger's privacy policy. Some pages load fonts from Google Fonts, which involves a connection to Google's servers.
Cookies and browser storage
The current website uses essential browser storage for shopping and to remember that you have read our privacy notice. Local storage is stored in your browser, like cookies, but is a different browser technology.
| Name or service | Purpose | Duration |
|---|---|---|
| sugarOrchidCart (local storage) | Remembers items, sizes and quantities in your shopping bag. | Until checkout clears the bag, you remove the items, or you clear your browser's site data. |
| sugarOrchidPrivacyNotice (local storage) | Remembers acknowledgement of this version of the privacy notice. This is not advertising consent. | Until site data is cleared or the notice version changes. |
| Payment and security services | Square and hosting services may use storage or similar technology needed to securely provide the payment or site service you request. | Varies by the service and security function. |
We have not enabled optional analytics or advertising trackers in the current published website code. There are no optional tracking categories to accept or reject at this time. If optional tracking is introduced, this notice and the relevant controls will need to be updated before it is enabled.
You can clear site data in your browser settings. Clearing shopping storage removes your saved bag; blocking essential storage can prevent shopping features from working. The Cookie information control in the footer reopens our notice.
Retention and your requests
We keep information as needed to fulfill orders, resolve support matters, maintain business records, and meet applicable accounting and legal obligations. The precise period depends on the type of record and its purpose. Some requests may be limited by records we need to retain.
To ask about access, correction, deletion, or how your information is used, email order@sugarorchid.com. Please do not send payment-card numbers or other sensitive payment details by email. Rights and available responses depend on the laws that apply to your request.
Other websites and updates
Links to Etsy, social media and other external websites take you to services with their own privacy practices. This policy describes Sugar Orchid's website, not those external services. We will update this page when our website practices change.
Sugar Orchid Luxury Essentials · Cleveland, Ohio · Contact us.