Accessibility & shopping assistance

Our approach

We are working toward the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a technical accessibility target. Our work includes keyboard navigation, visible focus, product and form labels, image alternatives, and accessible shopping-bag controls.

This statement is not a certification of full conformance. Testing and improvement are ongoing, including review of mobile layouts and third-party payment features. We have not completed an independent, comprehensive screen-reader and disabled-user evaluation.

Need help shopping?

If you have trouble finding product information, selecting an option, using your bag, or completing checkout, email order@sugarorchid.com or use our contact page. Let us know the page address, what you were trying to do, and the assistance you need. If helpful, include your browser or assistive technology, but you do not need to disclose a disability.

We can help explain product options and work with you on an accessible way to complete your request. Please never email full payment-card numbers, security codes or passwords.

Using the site with a keyboard

Use Tab and Shift+Tab to move through links and controls. The Skip to content link bypasses repeated navigation. Use Enter or Space to activate buttons and native menu controls. Escape closes an open shopping bag, and focus returns to the control that opened it.

Feedback and ongoing improvements

Reports from customers help us identify barriers. We review reported problems and make corrections where we can. Accessibility is part of maintaining the site as products and features change.

Sugar Orchid Luxury Essentials · Cleveland, Ohio · Updated November 9, 2026.