"We are STRONGER when we LISTEN And SMARTER when you SHARE."
What is the status of my order?
You can check the status of your order by logging into your account on our website and viewing the order details. We also send email updates throughout the process, so keep an eye on your inbox!
Do you offer a referral program? How does it work?
Yes, we offer a referral program! Refer a friend and they'll get a discount on their first purchase. Once they make their purchase, you'll receive a discount on your next order.
Do you have physical stores?
At this time, we are an online-only retailer. Our products can also be bought locally at the Tremont Farmer's Market and at 78th Street Art Studio every 3rd Friday of the month.
Do you offer wholesale prices?
Yes, we offer wholesale
Do you take custom orders for events?
Yes, you do. Please contact us to see how we can work together.
How is the product made?
Our products are handmade with care and attention to detail. Our skilled artisans use high-quality materials and traditional techniques to create unique and beautiful pieces.
Where do the materials come from?
We source our materials from trusted suppliers who share our commitment to sustainability and ethical practices. We prioritize using eco-friendly and natural materials whenever possible.
Do you offer different sizes?
Most of our products are only sold in one size. However, we do offer other sizes for custom or wholesale orders.
Do you offer samples of your products?
Yes! Under our sale section, you can find our sample items. Samples are sent in available scents. If you would like a particular scent, please contact me after placing your order.
How should I care for ___?
Each product comes with care instructions in the product description. We recommend following these instructions to ensure the longevity of your item. If you have any questions about caring for your product, please don't hesitate to reach out to us.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. If the item has already been shipped, we will not be able to cancel the order.
Can I edit my order?
YES! As long as the changes do not affect the total sale amount. If the change affects the sale amount, we will not be able to make changes. In that case we will have to cancel your order and place a new one.
If you need to make a change, please contact us as soon as possible to see if it's possible
Can I change my shipping address?
If you need to change your shipping address, please contact us as soon as possible. If the item has already been shipped, we will not be able to change the shipping address.
What is your refund policy?
We accept returns of used products for a full refund within 30 days of purchase. Please see our return section below for more information.
Where do you refund my money?
We will refund your money to the original payment method used at the time of purchase.
How long does it take for you to refund my money?
Refunds are processed within 3-5 business days of receiving the returned item.
My product shows as delivered but I never received it?
If your product shows as delivered but you never received it, please contact the shipping carrier to inquire about the delivery. If the carrier is unable to locate the package, please contact us and we will work with you to resolve the issue.
I received my product but I changed my mind, what do I do?
We accept returns for a full refund within 30 days of purchase, as long as the item is unused and in its original condition. Please see our return section below for more information.
Why has my order returned to you?
If your order was returned to us, it may be due to an incorrect address or failure to pick up the package from the post office. Please contact us to arrange for reshipment.
What happens if my package is lost or stolen?
If your package is lost or stolen, please contact the shipping carrier to file a claim. All packages are shipping with insurance from the carrier. If the carrier is unable to locate the package, please contact us and we will work with you to resolve the issue.
What does pre-shipment mean?
Pre-shipment means that your order has been received and is being processed, but has not yet been shipped. You will receive a notification once your order has been shipped.
What happens if I'm not at home when they deliver?
If you are not home when your package is delivered, the shipping carrier may leave the package at your door. If you have ordered a Candle or some such product that could melt in heat, please be sure to be home for the delivery. Please contact the carrier directly for more information.
What do I do if I never received my order?
If your order hasn't arrived within the estimated delivery window, please contact us and we'll do our best to track it down for you.
What payment methods do you accept?
We accept all major credit cards
Which currency will I be charged in?
All prices are listed in US dollars, but your card will be charged in your local currency based on the current exchange rate.
Do you offer 3 or 4 times payment option?
Yes, we use a 3rd party provider called Afterpay for this process. Please click on the link on the product page for more information.
Do you offer fast shipping?
Yes, we offer expedited shipping options at checkout for an additional fee.
How can I track my package?
Once your order ships, we'll send you a tracking number via email. You can use this number to track your package on our website or on the carrier's website.
What if I'm not home?
If you're not home when your package is delivered, the carrier will typically leave it at your door.
Will I pay taxes for international shipping?
Depending on your country's laws, you may be responsible for paying customs fees or taxes on your order. We recommend checking with your local customs office for more information.
Where do you ship?
We ship worldwide! Just enter your address at checkout and we'll calculate the shipping costs for you. If your county does not appear on this list , please contact us directly.
How long does it take to ship my order?
We typically process orders within 1-2 business days, but shipping times vary depending on your location and the shipping method you choose. Standard shipping within the US usually takes 3-5 business days, while international orders can take up to 3 weeks.
When will I receive my order?
Shipping times vary depending on your location and the shipping method you choose. We provide estimated delivery dates at checkout, but please keep in mind that these are just estimates and shipping times can sometimes be delayed due to factors outside of our control.
Do you accept returns?
Yes, we accept returns within 30 days of delivery of unopened and unused products. Please see our Returns page for more information.
Can I exchange an item?
At this time, we do not offer exchanges. If you'd like to exchange an item, please return the original item (unopened and unused) and place a new order.
What do I do if I receive a defective order?
If you received a defective item, please contact us and we'll make it right.
How long does it take to process a return?
Once we receive your return, it typically takes 3-5 business days to process the refund.